Billing, Payment & Account FAQs

Billing, Payment and Account Information

How do I open an account with BOC?: To open a new account with BOC you will need to complete an account application form.

Follow this link for more information on opening an account.

How do I read my invoice?: For an example invoice download pdf file understanding your BOC invoice

The layout is as follows:

- top left shows name and contact details
- top right gives invoice number and the type of invoice - i.e. an invoice, credit note or facility charge
- main invoice indicates sales, rental and VAT charges

Sales heading

Under this heading you will see the following:

- advice note stating the date and branch of supply and the delivery number
- purchase number and/or the name of the person placing the order
- your location, account number and address for where the items were delivered
- list of products purchased
- fixed charge. Either a delivery charge or a transaction charge if the cylinder is collected at a retail outlet
- total charge for sales

Rental heading

Under this heading you will see the following:

- your account number and address for where the cylinders are held
- type of gas, cylinder size and number of cylinders rented
- charge/months
- total charge for rental
- bottom left. Overall total

I have returned my cylinders, why am I still being charged?: BOC's minimum cylinder rental period is one month. This means part month rentals will be charged as a full month. For example, a cylinder returned during May will be subject to a rental charge for the full month of May.

If you have returned cylinders but are being charged for them beyond the month of return, you should contact us on 1890 355 255.

We will need to confirm that the cylinders were returned to the same account number to which they were supplied.

If this is not the case we will need to amend our records. Please have your returns note number ready when you call our Customer Service centre to amend your records.

What are my payment terms?: BOC's general Terms and Conditions detail the standard payment terms.

For your payment terms please check your individual agreement.

Where can I find current pricing information?: For information about our current pricing, please contact us on 1890 355 255.

What happens if I do not pay my bills on time?: If you do not pay your bills on time this may affect your ability to order/receive products from us.

We ask that if you are unable to pay for any reason you contact our Customer Service team on 1890 355 255 to discuss the matter.