BOC Coronavirus (COVID-19) Statement

Coronavirus (COVID-19)

Page last updated: 25th March 2020

BOC is taking the current Coronavirus (COVID-19) situation very seriously, both in our responsibility to our own people and the need to maintain continuity of supply for our customers.

BOC’s continuity plan covers communications, containment activities, crisis management and maintenance of essential business activities and we remain confident that we will be able to maintain essential gas supplies within Ireland.

At present, there are no supply issues for the delivery of essential gases to our customers in Ireland.

We have an extensive and robust infrastructure to ensure ongoing supplies and have implemented a range of pre-emptive measures to ensure this continues.

This page will contain the latest information regarding the availability and supply of our products during this time.

For the latest information on store and agent opening times, please check Store Finder.


Medical Gases

BOC is working closely with Government departments within Ireland to develop processes and procedures to cope with an increased demand of medical gases associated with the current COVID-19 outbreak. This includes priority planning for the most critical hospitals and patients to ensure oxygen is available for patient treatment.


Medical Liquid Oxygen

In accordance with Department of Health guidance, wherever possible, piped / bulk oxygen supplies should be used for main patient care requiring oxygen during the COVID-19 outbreak. In preparation for this, BOC has increased the amount of medical liquid oxygen stored within our customer’s on-site hospital vessels, this ensures that they are refilled more frequently and contain higher levels of oxygen than under normal circumstances.


Medical Oxygen Cylinders

BOC has a large medical gas fleet with multiple medical production branches throughout Ireland. In preparation for an escalation of COVID-19 cases, BOC has been building stocks of medical gases, where able, to ensure our supply chain is in the best possible position to respond to customer requirements.

Customers with medical oxygen are being encouraged to manage their cylinders in an effective manner and ensure that empty cylinders are available promptly for collection and reprocessing by BOC. An increased frequency of deliveries and collections is available to assist with cylinder turnover.

At this moment in time, BOC has implemented a Full for Empty supply of medical oxygen cylinders to ensure that supplies can be maintained and fairly distributed to all customers. Any requests for additional oxygen cylinders are being recorded and discussed with the Department of Health to agree the prioritisation of additional demand to those in most need.


Industrial, Sureserve and Special Products

There are no supply issues for delivery of cylinder gases at present due to the spread of COVID-19.

However, it is of the upmost importance that customers manage their cylinder holdings effectively during this time. This includes ensuring that empty cylinders are returned to cylinder stores for collection in a timely manner so that they are available for BOC to collect and reprocess.


Industrial Bulk Liquid & Cryospeed

There are no supply issues for delivery of bulk liquid or Cryospeed gases at present due to the spread of COVID-19.


Customer Engineering Services (CES)

The current COVID-19 outbreak has seen a large increase in demand on the resources of the CES team. We will be prioritising emergency calls from customers based on the critical nature of their business. All other scheduled activity will be considered on a case by case basis. Please only contact BOC regarding your installation in an emergency, via the usual channel. Thank you for your understanding.


Gas & Gear Stores and Agents

For the latest information on store and agent opening times, please check Store Finder.


PLEASE NOTE

BOC does not approve the use of industrial or special gases grade oxygen for medical use and will not under any circumstances sell this grade of oxygen to members of the public who we suspect may intend to misuse the product, putting themselves and others at risk of harm. Medical oxygen is a licenced medical gas and as such can only be supplied to approved Healthcare Professionals for clinical use.


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